FAQ

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Yes! Whether you're looking to showcase LUMLU at your store or use for bespoke decor, please contact our team at appleyardina@gmail.com.

Standard delivery typically takes 5-8 business days. We fulfill orders from our premium production center in China to ensure the highest quality and value.

Yes, we ship to select countries worldwide. Free shipping is available for US orders, while international rates are calculated at checkout.

Any sturdy, heat-resistant container is perfect. We recommend using a vessel wide enough to allow for a centered melt pool, which keeps the exterior of your glass cool to the touch.

Yes! Our white candle pearls are designed to float gracefully on water. Simply layer at least 3" of white pearls over water. Please note that our colored variants are not intended for water use.

Each wick offers approximately 12 hours of light. Every 18oz LUMLU set includes 30 wicks, allowing you to refresh the surface frequently for a brand-new look.

Our wicks are designed for a graceful finish. Once the wick reaches its end, it is designed to tip over and extinguish naturally, offering a thoughtful alternative to traditional fixed-wick designs.

Yes, our plant-based elements are clean-burning and non-toxic. They have been reviewed by bird-specialist veterinarians and are safe for homes with cats and dogs.

Yes! You may add a few drops of your favorite essential or fragrance oils near the wick BEFORE lighting. Please do so with care and never add oils once the flame is active.

Yes, we offer full and partial refunds. For more detailed information, please review our Shipping & Return Policy.

Orders that have not yet been processed for shipping can be cancelled. Please contact appleyardina@gmail.com for assistance.